EE asked customers to return their devices and offered to exchange them for a handset of their choice. “At EE, our customers’ safety is of the utmost importance. Following the official guidance from Samsung we are asking that all EE customers with a Samsung Galaxy Note7 switch off their device and return it to EE immediately,” it said.
“This applies to both the original Note7 devices as well as the replacement Note7s that some of our customers have received. We will contact all of our Note7 customers to discuss their options and arrange a replacement Phone. We apologise for the continued inconvenience this has caused.”.
A Vodafone spokesman said: “Vodafone UK is aware of media reports suggesting that a small number of people have had problems with the replacement Samsung Galaxy Note 7. Quality and customer safety are absolute priorities for Vodafone, so we are in close communication with Samsung, which is undertaking tests on affected devices.
“We are not aware of incidents involving Vodafone customers who had an original Note 7 and who have received a replacement device. However, we have paused pre-orders of the Note 7 as well as our device replacement programme until such time that we receive satisfactory assurances from Samsung about the safety of the Galaxy Note 7.”